FAQ

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General questions

CAN I USE YOUR PLATFORM FROM A COUNTRY OTHER THAN SWITZERLAND?

No, since laws regarding medical cannabis treatments vary from country to country, we can't offer any service to patients located outside of Switzerland.

ARE PATIENTS UNDER 18 YEARS OF AGE ELIGIBLE TO USE YOUR PLATFORM?

No, this platform is only accessible to adult patients over 18 years old.

WHAT SHOULD I DO IF I'M DENIED ACCESS TO MEDICAL CANNABIS?

Medical cannabis is indicated for specific use cases and it's not a replacement for existing therapies that have proven their efficacy and safety. We can't guarantee access to medical cannabis. 

IS THERE AN APPLICATION TO DOWNLOAD ON MY PHONE OR COMPUTER?

No. We offer a web platform that is accessible at all times, wherever you are, via your browser, on your cell phone, tablet or computer. It's not an application that's installed on your cell phone, tablet or computer.

WHAT IS THE COST OF YOUR SERVICE?

Using our platform is free of charge.

IS PRESCRIPTION CANNABIS REIMBURSED BY INSURANCE COMPANIES?

You will have to pay your cannabis treatment as currently, insurance groups are reluctant to reimburse medical cannabis despite the fact that their
three criteria (economicity, efficacy, adequacy) are fully met. However, this situation is about to change as the demand for natural treatments has been increasing dramatically over the last few years, so insurance companies will have to address this issue.

Meanwhile, prospective patients can fill out this form to apply for medical coverage and send it directly to their insurance company for consideration.